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Sr. Network Engineer - Unified Communications Engineer (Durham, NC) in Durham, NC at Presidio, Inc.

Date Posted: 4/1/2019

Job Snapshot

Job Description

Presidio is a leading North American IT solutions provider focused on Digital Infrastructure, Cloud and Security solutions to create agile, secure infrastructure platforms for middle-market customers. We deliver this technology expertise through a full life cycle model of professional, managed, and support services including strategy, consulting, implementation and design. By taking the time to deeply understand how our clients define success, we help them harness technology advances, simplify IT complexity and optimize their environments today while enabling future applications, user experiences, and revenue models. As of June 30, 2018, we serve approximately 8,000 middle-market, large, and government organizations across a diverse range of industries. Approximately 2,900 Presidio professionals, including more than 1,600 technical engineers, are based in 60+ offices across the United States in a unique, local delivery model combined with the national scale of a $2.8 billion dollar industry leader. We are passionate about driving results for our clients and delivering the highest quality of service in the industry. Presidio is majority owned by affiliates of investment funds managed by affiliates of Apollo Global Management, LLC (NYSE:APO).

We have an exciting opportunity for a Sr. Network Engineer (Unified Communication) to join our team. As a Presidio Managed Services Sr. Network Engineer, you will be responsible for executing technical configurations on designated infrastructure equipment listed in the Service Catalogue. You will work on the Collaboration Team focusing on Video and Voice technologies, under the direct control of the Collaboration Engineering Manager. You will be working on UC incidents that cannot be resolved by Technicians. You will participate on an on-call rotation and may be called upon to work off-hours to support customer escalations. You will interact with customers, peers and management via phone, IM, video, and email to ensure customer issues are resolved per contracted SLA’s

Key Responsibilities

  • You will provide on-site assistance for a client within the Burlington North Carolina area.
  • You will be responsible for the configuration and support of Voice, Video, Network and Unified Communication technologies and primarily focus on the administration and support of Cisco Unified Communication products, Contact Center Enterprise, Unity Connection, MRA Expressways, Vigilus, Prognosis, and SME.
  • You will assess and identify appropriate solutions to be integrated into the systems operation and make recommendations for implementation and troubleshooting.
  • Oversee the day-to-day operation of various collaboration solutions including hardware/software support, training, and special projects; plans, designs and implements data connectivity in networks.
  • Attend daily meetings with clients when necessary to review high priority issues and provide/accept guidance on issues affecting their internal voice infrastructure. This would include being familiar with the clients’ environment and having extensive knowledge of the infrastructure.
  • Provide feedback to management on process improvements and areas of concern.
  • Attend daily and weekly meetings to discuss and review open/resolved incidents completely
  • Provide network and remote connectivity hardware/software support; maintains documentation including hardware/software applications, support logs and other related information.
  • You will assist  in installing, configuring and maintaining network hardware and software; analyzes and troubleshoots the logs and tracks the nature and resolution of problems; monitors usage to ensure security of data and access privileges.
  • Establish and maintain user accounts, profiles, file sharing, access privileges and security; performs daily backups; researches, analyses, monitors, troubleshoots and resolves data network problems; develops, maintains and implements network support, and archiving procedures.
  • Maintain excellent communication with NOC team on all tasks and projects. Responsible for communicating with customers, peers, team and managers regarding incident and change management. Creates and maintains good technical documentation.
  • You will provide emergency on-call support on a rotating schedule.

Job Requirements:

  • We seek a Bachelor’s degree or equivalent work and/or military experience
  • We seek a strong skill set with Call Routing and Call Manager troubleshooting
  • You have the ability to understand extremely complex international environments quickly
  • You are capable of working directly with clients and onsite Presidio engineers
  • You have the capacity to attend weekly engineering calls with Presidio onsite staff and client engineering team
  • You possess a strong skill set with Unity Connection
  • You have an extremely strong skill set with IMP and end user Jabber support
  • You have working knowledge of SME, bandwidth allocation and call routing via SME
  • We seek a solid understanding of UCS hardware, requirements and BE6K/BE7K implementation
  • You are able to maintain a calm demeanor in stressful situations.




Presidio, Inc. is an Equal Opportunity/Affirmative Action Employer/ VEVRAA Federal Contractor.  All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.

To read more about employment discrimination protections under federal law, please visit:

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to for assistance.

Presidio, Inc. is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings.  State Employment Services; please provide priority referrals to

RECRUITMENT AGENCIES PLEASE NOTE: Presidio has a strict PSL in place and will only accept applications from agencies/business partners that have been invited to work on this role through the Presidio portal.  Candidate Resumes/CV's not submitted through the Presidio portal or submitted directly to Hiring Managers will be considered unsolicited and will be treated as gifts and no fee will be payable. Thank you for your cooperation.