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Sr. Collaboration Engineer (Dublin, OH) in Dublin, OH at Presidio, Inc.

Date Posted: 6/20/2018

Job Snapshot

  • Employee Type:
  • Location:
    Dublin, OH
  • Job Type:
  • Experience:
    At least 5 year(s)
  • Date Posted:

Job Description

At Presidio, we think, architect, implement and support the practical reality of IT every day.  We bring together the best minds in the industry to deliver IT excellence and support the answers to our clients’ IT challenges.  As one of the largest IT-as-a-Service solution providers in the U.S., we combine experience and stability with regional expertise and the unique ability to cover local and global business needs. For more information about Presidio visit our website at
Do you have a passion for applying leading technologies to business, education and government workplaces that are more mobile, social, visual, and virtual?
We are looking for a Senior Collaboration Engineer with a strong track record of designing solutions that enable people to collaborate and solve problems quickly and spontaneously.  The ideal candidate would have comprehensive knowledge and deployment experience of Cisco Unified Communications products
Key Responsibilities
  • Install and configure Cisco Unified Communications products including Unified Communications Manager, Unity , Presence and Call Center Express
  • Install and configure voice gateways as part of the IP telephony system
  • Install and configure LAN switches, and basic networking components
  • Establish QOS (Quality of Service) policies
  • Troubleshoot integrated technology issues and maintain an accurate issues list.
  • Provide systems administration training to clients
  • Learn to understand the customer environment (technical and political) and when to escalation to the Senior Collaboration Engineer or Manager if appropriate.
  • Work with Presidio Account Managers to identify new opportunities within your projects
  • Participate in the modification and continual improvement of the both the professional services project documentation and the project implementation processes
  • Assist support technicians in troubleshooting client installation
  • Other duties as assigned.
Required Skills
  • CCNP Voice/Collaboration or equivalent experience. (CCIE Voice/Collaboration would be preferred)
  • Bachelors degree and/or equivalent work/military experience (5+ years).  
  • This position requires Mid/Senior level experience with implementation, configuration, and troubleshooting in the following applications:
    • Cisco Unified Communications Manager (CUCM)
    • Cisco Unity Connection (CUC)
    • Cisco IM and Presence (Jabber)
    • Unified Contact Center Express (UCCX)
    • Cisco Emergency Responder (CER)
    • Any other associated UC/Collaboration applications, basic understanding of Expressway/Collaboration Edge
  • Strong understanding of TCP/IP and ability to install and troubleshoot LANs and WANs
  • Experience designing collaboration solutions given client requirements and goals
  • Ability to manage and coordinate multiple projects
  • Excellent communications and documentation skills
  • Ability to travel as needed
  • Self-motivated and desire to succeed and develop
Physical Demand & Working Environment
  • While performing the duties of this position, individuals may be required to stand for extended periods of time using handheld equipment and power tools. This position also requires the ability to spend time walking, standing, and touring medical and other facilities. May lift and carry up to 50lbs. May encounter frequent climbing of stairs and ladders.
Presidio, Inc. is an Equal Opportunity/Affirmative Action Employer/ VEVRAA Federal Contractor.  All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.
To read more about employment discrimination protections under federal law, please visit:
If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to for assistance.
Presidio, Inc. is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings.  State Employment Services; please provide priority referrals to 
RECRUITMENT AGENCIES PLEASE NOTE: Presidio has a strict PSL in place and will only accept applications from agencies/business partners that have been invited to work on this role through the Presidio portal.  Candidate Resumes/CV's not submitted through the Presidio portal or submitted directly to Hiring Managers will be considered unsolicited and will be treated as gifts and no fee will be payable. Thank you for your cooperation.


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