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Sr. Collaboration Engineer - CUCM (Washington, DC) in Reston, VA at Presidio, Inc.

Date Posted: 3/27/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Reston, VA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    3/27/2019

Job Description

Presidio is a leading North American IT solutions provider focused on Digital Infrastructure, Cloud and Security solutions to create agile, secure infrastructure platforms for middle-market customers. We deliver this technology expertise through a full life cycle model of professional, managed, and support services including strategy, consulting, implementation and design. By taking the time to deeply understand how our clients define success, we help them harness technology advances, simplify IT complexity and optimize their environments today while enabling future applications, user experiences, and revenue models. As of June 30, 2018, we serve approximately 8,000 middle-market, large, and government organizations across a diverse range of industries. Approximately 2,900 Presidio professionals, including more than 1,600 technical engineers, are based in 60+ offices across the United States in a unique, local delivery model combined with the national scale of a $2.8 billion dollar industry leader. We are passionate about driving results for our clients and delivering the highest quality of service in the industry. Presidio is majority owned by affiliates of investment funds managed by affiliates of Apollo Global Management, LLC (NYSE:APO).

 The key objectives of the Sr. Collaboration Engineer (SCE) are to learn to understand and implement the technical requirements of Collaboration projects, which include VoIP, Video, Presence, Customer Contact and Collaborative Applications. The CE is to work with the Managing Consultant to understand project process, life cycle and documentation. They need to strive toward the precise execution of the process and documentation and to participate in the improvement thereof. Essential Functions: 
  • Obtain and retain manufacturer certifications based on organizational and personal objectives. (Defined with the assistance of the Team Lead)
  • Receive and follow the tasks as provided by the Senior Collaboration Engineer, update any required documentation and to have the SCE review your work.
  • Stay current with technology trends, customer needs, and market demand.
  • Learn the following based on specialty; routing, switching, site surveys, video endpoints, video infrastructure, QOS, Core Unified Communications, Enterprise Content Management, Presence and / or Customer contact applications
Participate in a well organized team environment based on the following values: 
  • Ownership
  • Business Comprehension (Professionalism and Certifications) 
  • Dependability
  • Learn to understand the customer environment (technical and political) and when escalation to the SCE is appropriate.
  • Participate in the modification and continual improvement of the both the professional services project documentation and the project implementation processes
  • Implement the project processes and documentation
  • Serve the Customer to Presidio’s standards
 Other duties as assigned 

Required Skills:

  • Bachelor’s degree or equivalent experience and/or military experience
  • Must have demonstrable experience with unified communications equipment and software, with a high emphasis on hands-on operational skills
  • Minimum 5 to 7 years of experience implementing Cisco Unified Communications Manager AND/OR Unity Connection

Preferred Skills:

  • Contact Center Express (UCCX)
    • Design and scripting
  • Jabber
  • Presence
  • Cisco Video solutions

Education/Certification:

  • CCIE required
  • Bachelor of Arts or Sciences Degree in Electrical Engineering or Computer Science is preferred.  
  

*****

Presidio, Inc. is an Equal Opportunity/Affirmative Action Employer/ VEVRAA Federal Contractor.  All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.

To read more about employment discrimination protections under federal law, please visit: https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to recruitment@presidio.com for assistance.

Presidio, Inc. is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings.  State Employment Services; please provide priority referrals to recruitment@presidio.com

RECRUITMENT AGENCIES PLEASE NOTE: Presidio has a strict PSL in place and will only accept applications from agencies/business partners that have been invited to work on this role through the Presidio portal.  Candidate Resumes/CV's not submitted through the Presidio portal or submitted directly to Hiring Managers will be considered unsolicited and will be treated as gifts and no fee will be payable. Thank you for your cooperation.

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