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Solutions Architect - Collaboration (Wixom, MI) in Wixom, MI at Presidio, Inc.

Date Posted: 5/13/2018

Job Snapshot

  • Employee Type:
  • Location:
    Wixom, MI
  • Job Type:
  • Experience:
    At least 5 year(s)
  • Date Posted:

Job Description

At Presidio, we think, architect, implement and support the practical reality of IT every day.  We bring together the best minds in the industry to deliver IT excellence and support the answers to our clients’ IT challenges.  As one of the largest IT-as-a-Service solution providers in the U.S., we combine experience and stability with regional expertise and the unique ability to cover local and global business needs. For more information about Presidio visit our website at
Presidio is seeking a Solutions Architect focused in Collaboration in our Wixom, MI, office.  As a Solutions Architect, the candidate will be responsible for meeting with Presidio’s customers, collecting requirements for solutions relating to collaboration and developing technical solutions for Presidio customers.
Candidates will need to demonstrate a high level of design experience with the various Cisco product suite as well as other Collaboration solution such as Microsoft.   Experience with and competitive knowledge of other collaboration products to understand the overall industry is advantageous.  
The Solutions Architect will work directly with Presidio customers along with the Presidio team, including Account Managers, other Solutions Architects and Business Development Managers.  The main focus of this role will be to efficiently provide accurate configurations (Bills of Material), professional services engagement estimates, write Statements of Work, provide Visio diagrams and most importantly be able to communicate the overall design to audiences with varying degrees of technical experience.
Candidates will need to be highly motivated, excited about learning new products and technologies, and able to effectively communicate.
  • Provide technical sales support for Presidio Account Managers and develop solution proposals for customers based on their technical and business requirements.
  • Act as a key point of contact with the customer for all technical issues during the all pre-sales phases including addressing design and proposed integration concerns and pricing.
  • Interface with internal cross-functional teams and external third-party vendors to ensure on-time delivery of technical proposals to customers and accuracy of designed solution.
  • Remain current on the latest technologies that align to our business initiatives.
  • Conduct research on technical details and specifications to assist with RFP responses and customer inquiries.
  • Create high-level solution drawings (Visio)
  • Continually pursue knowledge on latest trends, product releases and vendor offerings
  • Other duties as assigned
Required Skills
  • Proficiency in the English language and reading comprehension.
  • Strong oral and written communications skills
  • Knowledge of basic computer hardware and software.
  • Strong customer service skills and service orientation focus.
  • Effective active learning and listening skills.
  • Ability to prioritize and complete multiple tasks efficiently with many interruptions.
  • Ability to set proper expectations for work turnaround times.
  • Strong time management skills to assess performance, take corrective action, and manage one’s own time.
  • Ability to travel as needed
  • Must have strong Visio skills and excellent written and verbal communication skills, to present solutions to customers, respond to RFP/RFQ’s, and to develop strong written proposals.
Required Experience
  • Bachelor’s Degree or equivalent experience and/or military experience.
  • Minimum of 5 years of experience working with Cisco Collaboration (Cisco Communications Manager, CSR, Unity Connection, Contact Center Express, Presence Telepresence, WebEx and Spark, associated Cisco UCS and VMware) solutions.
  • Minimum of 2+ years experience in a consulting or pre-sales role.
  • Understanding and experience in designing and quoting a variety of 3rd party Collaboration solutions. Examples Red Sky, Singlewire, Synapps, ISI, etc.
Preferred Experience:
  • CCNA or higher certification is preferred.
  • Minimum of 1 year of experience with Microsoft UC (preferred).
Presidio, Inc. is an Equal Opportunity/Affirmative Action Employer/ VEVRAA Federal Contractor.  All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.
To read more about employment discrimination protections under federal law, please visit:
If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to for assistance.
Presidio, Inc. is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings.  State Employment Services; please provide priority referrals to 
RECRUITMENT AGENCIES PLEASE NOTE: Presidio has a strict PSL in place and will only accept applications from agencies/business partners that have been invited to work on this role through the Presidio portal.  Candidate Resumes/CV's not submitted through the Presidio portal or submitted directly to Hiring Managers will be considered unsolicited and will be treated as gifts and no fee will be payable. Thank you for your cooperation.


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