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Senior Delivery Center Engineer – Practice Lead (Juniper/Cisco) REMOTE in Austin, TX at Presidio, Inc.

Date Posted: 8/10/2018

Job Snapshot

Job Description

At Presidio, we think, architect, implement and support the practical reality of IT every day. We bring together the best minds in the industry to deliver IT excellence and support the answers to our clients’ IT challenges. As one of the largest IT-as-a-Service solution providers in the U.S., we combine experience and stability with regional expertise and the unique ability to cover local and global business needs. For more information about Presidio visit our website at or follow us on Twitter @Presidio. 

We are seeking a full time PMN Team Lead (Senior Delivery Center Engineer – Practice Lead).

Job Responsibilities

  • You will serve as an escalation point on support calls for products in the Juniper and Aruba portfolios
  • You will provide technical support to our Sales team in developing and refining our Juniper support offerings
  • You will provide ongoing Tier 2/3 support of production environments that include Juniper, Aruba, Palo Alto, F5 and Cisco products
  • Carry out testing of new features, and functionality as required and to help develop plans to implement and verify that they are operating correctly in the live network
  • Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network (if available) and then live network as implementation plans dictate.
  • Troubleshoot equipment, configuration and network problems and to open and track vendor support cases through to problem resolution on production issues.
  • Train team members on elements of design, implementation and support procedures for the purposes of configuring and operating products in the Juniper and Aruba product portfolio.
  • Support ongoing efforts in defining best practice policies for Juniper and Aruba products and submit these practices and policies to our Knowledge Base
  • You will participate in an on-call rotation and may be called upon to work off-hours to support customer escalations.
  • You will develop additional skills in other products as business needs dictate.

Required Skills

  • We seek a Bachelor’s degree or equivalent experience and/or military experience.
  • We seek a minimum of 10 years’ experience providing implementation and technical support of networking products in LAN, WAN, or Internet services environments.
  • We seek detailed technical experience in the installation and operation of IP Routers, Switches and Firewalls. This includes hands-on operation of management tools and network analyzers.
  • You possess detailed understanding of the protocols surrounding IP networks. These skills should generally include: a. TCP/IP fundamentals, b. IP subnetting and supernetting and hierarchical routing principles, c. Routing protocol operation (OSPF and BGP), d. Routing policies at BGP peering points, e. VPNs and the associated tunneling technologies (L2TP, MPLS, etc.) f. Multicast. Switching, spanning tree, MC-LAG and other switching technology as required, Firewalls and associated technologies as required  
  • You have previous experience with training team members and creating deployment and standard operating procedures accounting for best practices.
  • We seek Juniper Certification (JNCIE preferred, or JNCIP/JNCIP-SEC)
  • We seek strong interpersonal skills and expert level relationship management abilities, ability to work well with many levels of client engineering and management.
  • Proven ability to function in a team environment and recognize and take on tasks with self-direction
  • We seek the ability to communicate well within the team articulating both client facing and internal operational problems before they become issues being proactive where possible.
  • You possess a passion to continue learning and expanding your knowledge.
  • You have the ability to manage multiple projects and work calmly under pressure. 

Preferred Skills

  • Cisco Certifications (CCIE, CCNP)
  • Palo Alto PCNSE
  • Aruba ACCP and/or ACMP
  • Advanced Unix/Linux system engineering skills
  • Strong knowledge of one of Python/Perl/Bash/PHP
  • Experience with Ansible/Puppet/REST




RECRUITMENT AGENCIES PLEASE NOTE, we have a strict PSL in place and we will only accept applications from agencies/business partners that have been invited to work on this role through the Presidio portal.

Candidate Resumes/CV's not submitted through our portal or submitted directly through to managers or HR will be considered unsolicited and will be treated as gifts and no fee will be payable. We thank you for your cooperation in this matter. 

Presidio, Inc. is an Equal Opportunity/Affirmative Action Employer/ VEVRAA Federal Contractor.  All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.

To read more about employment discrimination protections under federal law, please visit:

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email

Presidio, Inc. is a VEVRAA Federal Contractor requesting priority referrals of protected veterans or its openings.  State Employment Services, please provide priority referrals