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Senior Collaboration Engineer in Plymouth Meeting, PA at Presidio, Inc.

Date Posted: 4/20/2019

Job Snapshot

Job Description

Presidio is a leading North American IT solutions provider focused on Digital Infrastructure, Cloud and Security solutions to create agile, secure infrastructure platforms for middle-market customers. We deliver this technology expertise through a full life cycle model of professional, managed, and support services including strategy, consulting, implementation and design. By taking the time to deeply understand how our clients define success, we help them harness technology advances, simplify IT complexity and optimize their environments today while enabling future applications, user experiences, and revenue models. As of June 30, 2018, we serve approximately 8,000 middle-market, large, and government organizations across a diverse range of industries. Approximately 2,900 Presidio professionals, including more than 1,600 technical engineers, are based in 60+ offices across the United States in a unique, local delivery model combined with the national scale of a $2.8 billion dollar industry leader. We are passionate about driving results for our clients and delivering the highest quality of service in the industry. Presidio is majority owned by affiliates of investment funds managed by affiliates of Apollo Global Management, LLC (NYSE:APO).

Due to continued growth, we are looking for additional an Collaboration Engineer to work on our Eastern Pennsylvania team. This is a customer facing position and candidates can expect to spend most of the time on customer premise. Travel is typically local (up to 1.5 hours) via automobile to reach regional-client locations as warranted by the various life-cycle phases of voice solution provision. 

Engineers on our Collaboration team are responsible for turning our customers’ communications visions into productive systems that deliver business value. In this position candidates would be responsible for working with Presidio’s customers throughout the deployment life-cycle (plan, build, implement, optimize, document). Candidates will need to demonstrate a high level of planning, implementation, and migration experience, be highly motivated, excited about learning new products and technologies, and able to effectively communicate ensuring superior customer service and maintaining a strong customer relationship.  It is expected that candidate have excellent technical and communication skills and work well in a team environment.  

Essential Functions:

The essential responsibilities of the Senior Unified Communications Engineer are to work directly with customers in solution implementation projects and to work effectively across functions with other Presidio employees in Sales and Project Management areas. Specific responsibilities include:

  • Work collaboratively with customer to define a functional design. Specifically developing dial plans, system redundancy, Site high availability features, gateways and carrier services, voice mail, QoS, etc.
  • Solution implementation specifics and planning, migrations, etc.
  • Document requirements for test plans and customer acceptance
  • Oversee as well as build, configure, and / or upgrade new or existing system components to meet functional requirements
  • Perform peer reviews as required
  • Provide project status on a regular basis to project manager or coordinator
  • Provide leadership and work delegation to less-senior members of the project team
  • Create project deliverables including “as built” documents, design summaries, migration plans, and Visio diagrams as appropriate.
  • Provide admin training to customers on provisioning and system maintenance. 

Required Skills:

  • Bachelor’s degree or equivalent experience and/or military experience
  • Must have demonstrable design, deployment, administration, configuration, integration, maintenance, and troubleshooting experience with unified communications equipment and software, with a high emphasis on hands-on design and implementation experience.
  • Minimum 5 to 7 years of experience implementing Cisco Unified Communications Manager and Unity Connection
  • Proficient in design, build and configuration of:
    • CUCM
    • Unity Connection
    • Emergency Responder
    • Gateways (MGCP, SIP, etc.)
    • Router and switch based QoS

Preferred Skills:

  • Contact Center Express (UCCX)
    • Design and scripting
  • Jabber
  • Presence
  • Cisco Video solutions


  • CCVP or CCNP-Voice required
  • CCIE is highly desirable
  • Bachelor of Arts or Sciences Degree in Electrical Engineering or Computer Science is preferred.  

Presidio is an Equal Opportunity Employer and an E-Verify Participant

M/F/V/H are encouraged to apply

Presidio offers excellent compensation and benefits packages commensurate with the skills and experience this position requires. If you’re interested in improving and exceeding your professional and financial career goals, and want to work with some of the industry’s best, contact us about joining our team.


Presidio, Inc. is an Equal Opportunity/Affirmative Action Employer/ VEVRAA Federal Contractor.  All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.

To read more about employment discrimination protections under federal law, please visit:

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to for assistance.

Presidio, Inc. is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings.  State Employment Services; please provide priority referrals to

RECRUITMENT AGENCIES PLEASE NOTE: Presidio has a strict PSL in place and will only accept applications from agencies/business partners that have been invited to work on this role through the Presidio portal.  Candidate Resumes/CV's not submitted through the Presidio portal or submitted directly to Hiring Managers will be considered unsolicited and will be treated as gifts and no fee will be payable. Thank you for your cooperation.


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