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Senior Collaboration Engineer (Norcross , GA) in Norcross, GA at Presidio, Inc.

Date Posted: 2/9/2018

Job Snapshot

Job Description

At Presidio, we think, architect, implement and support the practical reality of IT every day.  We bring together the best minds in the industry to deliver IT excellence and support the answers to our clients’ IT challenges.  As one of the largest IT-as-a-Service solution providers in the U.S., we combine experience and stability with regional expertise and the unique ability to cover local and global business needs. For more information about Presidio visit our website at or follow us on Twitter @Presidio.
This will include technologies and skillsets that are not typical of a Senior Collaboration Engineer. This is a unique opportunity to use and broaden your expertise and to collaborate with best- in-class resources that are passionate about delivering quality solutions and going above and beyond for customers. The work is challenging and the projects are cutting edge!
The position is with our Atlanta based Collaboration Delivery Team. This team is responsible for deploying all the technologies in the Cisco Collaboration Portfolio including Cisco Immersive Video Systems, Cisco Spark, and Cisco Acano. Along with this, the team is responsible for understanding and often deploying the underlying Infrastructure as it applies to Routers, Switches, Wireless LAN, Firewalls, Servers, Virtualization, Microsoft Active Directory, and Exchange. This team also works with many third party applications to compliment the deployed solution such as Synapps, SingleWire, Zoom, and Akkadian.
Main Responsibilities:
  • Delivering projects through Statements of Work transactions on time and under budget
  • Work with clients to structure project success to align with business goals:
    • Lead discovery meetings and participate in detailed design whiteboard sessions.
    • Defines design requirements and articulates the designed solution to the client
    • Validates architecture
  • Work parallel with Project Leaders, Coordinators, and Management in developing and delivering project documentation and UC trainings as per the defined project deliverables.
  • Integrate with a Team to participate and when needed, lead the execution of complex multi technology projects
  • Authoring Professional Documentation for Client Review
  • Authoring Logical and Physical Diagrams using Microsoft Visio
  • Communication, Time Management, Planning, Verbal and Written skills
  • Leading conversations and white boarding sessions in front of Clients and/or Peers
Required Skills
  • A minimum of 5 years progressive work experience with Cisco Unified Communications product suite including, but not limited to:
    • Cisco Unified Communications Manager
    • Cisco Unity Connection
    • Cisco Unified Presence.
    • Cisco Unified Contact Center Express
    • Cisco Voice Gateways (PRI, CAS, FXO, FXS)
    • Cisco Unified Communications Manger Express (CME)/Unity Express (CUE)
    • Expressway, MRA, B2B
    • TMS/TMS-XE/Conductor/Telepresence Servers
    • IX/DX/SX Video Endpoints
    • WebEx/Jabber/Spark
    • Virtualization with VMWare ESXi and vCenter along with Virtual Networking and integration with physical networking
    • Microsoft Windows Server and Active Directory
  • Bachelors Degree or equivalent experience and/or military experience
  • Cisco Collaboration deployments, upgrades, and troubleshooting
  • Must be able to work well with other team members in a collaborative fashion, fostering learning and knowledge sharing to complete customer projects and equally be able to work solo with limited supervision and project oversight
  • Hands-on knowledge and experience in routing protocols like BGP4, OSPF, EIGRP, RIP, Ethernet Switching, and multiple layers (1-2 protocols) like Frame Relay, HDLC, or PPP will be helpful
  • Must be highly knowledgeable in IP Networking, enterprise voice solutions, VoIP technology, IPSec, TDM Voice, VoIP CPE, soft Switches, Session Border Controllers, Routers, and Firewalls
  • Excellent communication and documentation skills
  • Excellent customer facing skills
  • CCIE Voice / Collaboration and/or CCDE (voice preferred)
  • Cisco CCNP – Voice mandatory
Desirable (but not mandatory):
  • Specific subject matter expert level (SME) experience within some (but not necessarily all) of the UC technologies such as:
    • ‘Pervasive’ and ‘Immersive’ Video, Digital Signage, Private Collaboration Portals, VMware, Hosted Collaboration Suite (HCS), Meeting Place/WebEx, Cisco Unified, 3rdParty CTI and JTAPI integrations, UC Middleware, SIP Trunking, Scripting, and Voice Provisioning Tools.
Presidio Networked Solutions LLC is an Equal Opportunity/Affirmative Action Employer/ VEVRAA Federal Contractor.  All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.
To read more about employment discrimination protections under federal law, please visit:
If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to or call 212.652.5700 for assistance.
Presidio Networked Solutions is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings.  State Employment Services, please provide priority referrals to or call 212.652.5700.
RECRUITMENT AGENCIES PLEASE NOTE, we have a strict PSL in place and we will only accept applications from agencies/business partners that have been invited to work on this role through the Presidio portal.
Candidate Resumes/CV's not submitted through our portal or submitted directly through to managers or HR will be considered unsolicited and will be treated as gifts and no fee will be payable.
We thank you for your cooperation in this matter.


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