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RMA Specialist in Dublin, OH at Presidio, Inc.

Date Posted: 5/30/2018

Job Snapshot

  • Employee Type:
  • Location:
    Dublin, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

At Presidio, we think, architect, implement and support the practical reality of IT every day.  We bring together the best minds in the industry to deliver IT excellence and support the answers to our clients’ IT challenges.  As one of the largest IT-as-a-Service solution providers in the U.S., we combine experience and stability with regional expertise and the unique ability to cover local and global business needs. For more information about Presidio visit our website at
Onsite Duties:
  • Work directly with OSU Medical, Presidio, Cisco and other third-party vendors and OSU Medical partners as necessary
  • Work w/ existing Contract Renewal Specialists and Inside Sales team to implement “best practices” for new coverage orders, RMAs and asset management
  • Work with OSU Medical to assist w/ accounting, RMA & other customer relation items
  • Work with Presidio Assurance department on Presidio Assurance & Smartnet renewals / new proposals for OSU Medical
  • Manage OSU Medical Cisco Maintenance Inventory
  • Presidio Vision Portal Administrator on behalf of OSU Medical
  • Build relationships to provide repeat business and excellent customer service
  • OSU Medical has discretion to assign other duties to resource assuming they do not impact core requirements listed above
Required Skills
  • High school degree (Or GED)
  • Able to work onsite for OSU Medical “Core Business Hours” and be accessible and available to OSU Medical for extended hours for customer and business critical needs
  • Strong written and oral communication skills
  • Proficient in Microsoft Outlook, Excel and Word
  • Detail oriented and organized
  • Prefer working knowledge of the Cisco Service Contract Center / Dynamic Config Tool / Multiline Config Tool
  • Effective time management skills
  • Self-motivated and desire to succeed
  • Customer Service experience is preferred
Presidio, Inc. is an Equal Opportunity/Affirmative Action Employer/ VEVRAA Federal Contractor.  All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.
To read more about employment discrimination protections under federal law, please visit:
If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to for assistance.
Presidio, Inc. is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings.  State Employment Services; please provide priority referrals to 
RECRUITMENT AGENCIES PLEASE NOTE: Presidio has a strict PSL in place and will only accept applications from agencies/business partners that have been invited to work on this role through the Presidio portal.  Candidate Resumes/CV's not submitted through the Presidio portal or submitted directly to Hiring Managers will be considered unsolicited and will be treated as gifts and no fee will be payable. Thank you for your cooperation.