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PMN Engineer in Reston, VA at Presidio, Inc.

Date Posted: 8/17/2018

Job Snapshot

  • Employee Type:
  • Location:
    Reston, VA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

At Presidio, we think, architect, implement and support the practical reality of IT every day.  We bring together the best minds in the industry to deliver IT excellence and support the answers to our clients’ IT challenges.  As one of the largest IT-as-a-Service solution providers in the U.S., we combine experience and stability with regional expertise and the unique ability to cover local and global business needs. For more information about Presidio visit our website at

We have an exciting opportunity for a PMN Engineer (UC & Collaboration Engineer) to join our team. Presidio Managed Services UC Engineer is a team member responsible for executing technical configurations on designated infrastructure equipment listed in the Service Catalogue. This position will work on the Collaboration Team as a UC Engineer focusing on Video and Voice technologies, under the direct control of the Collaboration Engineering Manager. The UC Engineer will be working UC incidents that cannot be resolved by Technicians. The position will be participate on an on-call rotation and may be called upon to work off-hours to support customer escalations. The candidate will be expected to interact with customers, peers and management via phone, IM, video, and email to ensure customer issues are resolved per contracted SLA’s

Key Responsibilities

  • Provide on-site assistance for a client within the Washington, D.C. area 5 days a week.
  • The engineer will be responsible for the configuration and support of Voice, Video, Network and Unified Communication technologies. This person will primarily focus on the administration and support of Cisco Unified Communication products, Contact Center Express, Unity Connection, Jabber, MRA Expressways and SME. The engineer will assess and identify appropriate solutions to be integrated into the systems operation and make recommendations for implementation and troubleshooting.
  • Oversees the day-to-day operation of various collaboration solutions including hardware/software support, training, and special projects; plans, designs and implements data connectivity in networks.
  • Attend daily meetings with clients when necessary to review high priority issues and provide/accept guidance on issues affecting their internal voice infrastructure. This would include being familiar with the clients’ environment and having extensive knowledge of the infrastructure.
  • Provide feedback to management on process improvements and areas of concern.
  • Provides network and remote connectivity hardware/software support; maintains documentation including hardware/software applications, support logs and other related information.
  • Assists in installing, configuring and maintaining network hardware and software; analyzes and troubleshoots the logs and tracks the nature and resolution of problems; monitors usage to ensure security of data and access privileges.
  • Establishes and maintains user accounts, profiles, file sharing, access privileges and security; performs daily backups; researches, analyses, monitors, troubleshoots and resolves data network problems; develops, maintains and implements network support, and archiving procedures.
  • Maintains excellent communication with NOC team on all tasks and projects. Responsible for communicating with customers, peers, team and managers regarding incident and change management. Creates and maintains good technical documentation.
  • Provides emergency on-call support on a rotating schedule.
Required Skills:

  • We seek a Bachelor’s degree or equivalent experience and/or military experience
  • We seek a strong skillset with Call Routing and Call Manager troubleshooting
  • You have the ability to understand extremely complex international environment quickly
  • Necessary to work directly with clients and onsite Presidio engineers
  • Attend daily and weekly meetings to discuss and review open/resolved incidents completely
  • You have the capacity to attend weekly engineering calls with Presidio onsite staff and client engineering team
  • You possess a strong skillset with Unity Connection
  • You have an extremely strong skillset with IMP and end user Jabber support
  • You have working knowledge of SME, bandwidth allocation and and call routing via SME
  • Solid understanding of UCS hardware, requirements and BE6K/BE7K implementation
  • You maintain a calm demeanor in stressful situations.




Presidio, Inc. is an Equal Opportunity/Affirmative Action Employer/ VEVRAA Federal Contractor.  All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.

To read more about employment discrimination protections under federal law, please visit:

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to for assistance.

Presidio, Inc. is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings.  State Employment Services; please provide priority referrals to 

RECRUITMENT AGENCIES PLEASE NOTE: Presidio has a strict PSL in place and will only accept applications from agencies/business partners that have been invited to work on this role through the Presidio portal.  Candidate Resumes/CV's not submitted through the Presidio portal or submitted directly to Hiring Managers will be considered unsolicited and will be treated as gifts and no fee will be payable. Thank you for your cooperation.