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PMN Engineer - Virtual Infrastructure Operations Engineer (Remote) in Norcross, GA at Presidio, Inc.

Date Posted: 4/1/2019

Job Snapshot

Job Description

Presidio is a leading North American IT solutions provider focused on Digital Infrastructure, Cloud and Security solutions to create agile, secure infrastructure platforms for middle-market customers. We deliver this technology expertise through a full life cycle model of professional, managed, and support services including strategy, consulting, implementation and design. By taking the time to deeply understand how our clients define success, we help them harness technology advances, simplify IT complexity and optimize their environments today while enabling future applications, user experiences, and revenue models. As of June 30, 2018, we serve approximately 8,000 middle-market, large, and government organizations across a diverse range of industries. Approximately 2,900 Presidio professionals, including more than 1,600 technical engineers, are based in 60+ offices across the United States in a unique, local delivery model combined with the national scale of a $2.8 billion dollar industry leader. We are passionate about driving results for our clients and delivering the highest quality of service in the industry. Presidio is majority owned by affiliates of investment funds managed by affiliates of Apollo Global Management, LLC (NYSE:APO).

Job Responsibilities:

  • Troubleshoot client device and application issues via phone and remote access
  • Perform warranty replacement of enterprise production hardware
  • Engage vendor support on behalf of our clients
  • Utilize all available resources to analyze and resolve problems
  • Respond to customer service calls and emails in agreed upon timeframe
  • Manage service tickets that are assigned to your personal queue
  • Mentor associate level team members
  • Stay current with latest hardware and software versions and security vulnerabilities
  • Participate in an on-call rotation during which you will be called upon to work off-hours to support customer escalations
  • Contribute to an internal knowledge base as required
  • Other duties as assigned

Job Requirements:

  • Bachelor’s Degree or the equivalent work and/or military experience
  • Cisco CCNA, VMware VCP, Nutanix NCP, NetApp NCDA, and EMC EMCISA certifications or the ability to acquire them within 12 months of employment
  • 3+ years of hands on experience with virtualized, enterprise compute and storage infrastructure
  • Expertise with VMware vSphere, PowerCLI, and/or vSphere SDKs
  • Strong expertise with block level and file level storage protocols, SAN switching, and enterprise storage arrays and replication technologies
  • Technical understanding of enterprise networking and virtual network technologies
  • Technical understanding of TCP/IP and the OSI model
  • Technical understanding of software defined storage solutions
  • Technical understanding of software defined network solutions
  • Technical understanding of traditional and virtual backup solutions
  • Experience with VMware NSX, VMware vSAN, VMware SRM, Cisco UCS, Cisco Nexus switching, EMC Avamar, EMC RecoverPoint, EMC VPLEX, and Nutanix are a plus
  • Network and server troubleshooting experience
  • Working knowledge of Microsoft Windows and *nix operating systems
  • Strong written and oral communication skills
  • Ability to travel as needed for training opportunities
  • Self-motivated and a desire to succeed




    Presidio, Inc. is an Equal Opportunity/Affirmative Action Employer/ VEVRAA Federal Contractor.  All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.

    To read more about employment discrimination protections under federal law, please visit:

    If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to for assistance.

    Presidio, Inc. is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings.  State Employment Services; please provide priority referrals to

    RECRUITMENT AGENCIES PLEASE NOTE: Presidio has a strict PSL in place and will only accept applications from agencies/business partners that have been invited to work on this role through the Presidio portal.  Candidate Resumes/CV's not submitted through the Presidio portal or submitted directly to Hiring Managers will be considered unsolicited and will be treated as gifts and no fee will be payable. Thank you for your cooperation.