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Director, Professional Services in Irvine, CA at Presidio, Inc.

Date Posted: 8/16/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Irvine, CA
  • Job Type:
  • Experience:
    At least 10 year(s)
  • Date Posted:
    8/16/2018

Job Description

At Presidio, we think, architect, implement and support the practical reality of IT every day.  We bring together the best minds in the industry to deliver IT excellence and support the answers to our clients’ IT challenges.  As one of the largest IT-as-a-Service solution providers in the U.S., we combine experience and stability with regional expertise and the unique ability to cover local and global business needs. For more information about Presidio visit our website at www.presidio.com or follow us on Twitter@Presidio.

We are currently seeking a Director of Professional Servicesfor our California business.  The ideal teammate would be a passionate, authentic, and results oriented leader who will join our team to help drive relevance, impact, and loyalty in our customer and manufacturer partner base.  This teammate will also have a highly reputable track record of service delivery and engineering leadership, business acumen, technical excellence, and outstanding customer service.

The Presidio Director of Professional Services (DPS) is a customer facing, service delivery, leadership position.   The teammate who is hired, will be responsible for running all service delivery aspects of Presidio’s California business in the Commercial, Enterprise, SLED and Federal markets.

The DPS works with the Presidio Sales and Engineering organizations, customers, and manufacturing partners for the purpose of transforming the customer experience through effective ownership and delivery of Presidio services and solutions to match customer outcomes and success criteria.  The DPS will manage activities and people associated with project delivery success factors: profitability, resources utilization, on-time, on-budget and client satisfaction. The teammate selected will identify and build additional opportunities by fostering and expanding client relationships, cultivating additional revenue opportunities and collaborating with the sales team(s) to monetize those opportunities.

The DPS must serve as an evangelist, thought-leader and enabler for technologies, solutions, and Presidio both internally and externally. 

The DPS will partner with the Program Management Office, Director of Solution Architectures, and their peer group across the company to develop and hone service delivery and solution offerings that are attractive to our customers and partners, and are scalable and profitable for Presidio. 

This is a critical role as Presidio continues to grow a strong solution-oriented sales and professional services business. The DPS reports directly to the West Coast Area Vice President of engineering.

ESSENTIAL FUNCTIONS: 

  • Demonstrate implementation improvement through automation.
  • Maintain high customer satisfaction on all service delivery opportunities and projects.
  • Develop, maintain, and manage highly capable sub-contractor partnerships.
  • Develop technical expertise and competencies of service delivery team.
  • Optimize engineering billable utilization.
  • Ensure service delivery team follows industry and company defined practices to achieve project success, customer satisfaction, and regional profit goals.
  • Manage service delivery proposal reviews and approval processes.
  • Ensure accurate engineering scheduling.
  • Manage service team time reporting.
  • Manage, monitor, and control costs and expenses at/or below budget.
  • Partner with Sales Leadership to support ongoing sales activities.
  • Recruit, hire and retain top performing service delivery talent.
  • Ensure effective team communications.
  • Proven track record of handling critical account escalations.
Required Skills: 
  •  Overall
    • Strong leadership skills
    • Strong project engineering management skills
    • Strong technical skills
    • Excellent written and verbal communications skills
  • Business and Management
    • Previous success managing profit and loss for a line of business
    • Previous success developing partnerships with manufacturers
    • Previous success in sales and relationship-building roles
    • Previous success in managing and delivering IT projects, with quality, on time and under budget
    • Previous success in managing high stress environments with customers, partners and team.
  • Technical
    • Previous success designing and developing IT solutions within enterprise, campus, data center and cloud environments
    • Demonstrated skill architecting distributed solutions across multiple disciplines
    • Previous authorship of authoritative, publishable opinions on emerging technologies and trends
    • Demonstrated ability to guide teams through multiple vendors’ product strategies
  • Personal
    • Strong organizational skills, presentation skills and acute attention to detail
    • Strong oral and written communication skills
    • Excellent inter-personal relationship skills
    • Ability to work independently in a fast-paced, challenging work environment
    • Ability to adapt and learn new technologies, products and processes with little notice
    • Ability to exercise judgment in determining appropriate course of action.

EDUCATION AND EXPERIENCE:

  • Bachelors degree or equivalent experience and/or military experience
  • Experience which demonstrates a significant level of expertise in service delivery, solution engineering, technical troubleshooting, project management, people management, manufacturing partner engagement, and customer service
  • Must have 10 years of progressively successful career progression within an IT-related industry
  • Must have 5+ years of managing technical teams in a professional services setting
  • Broad knowledge of enterprise networks, mobility and security, unified communications, data center, and cloud technologies
  • Industry certifications such as those from ITIL, BOST, TOGAF, PMP, ISC2, ISACA a strong plus
  • Manufacturing Partner experience and/or certification
    • i.e.:  Cisco, Dell/EMC, NetApp, Pure, Nimble, Cylance, Palo Alto, etc.

 *****

Presidio, Inc. is an Equal Opportunity/Affirmative Action Employer/ VEVRAA Federal Contractor.  All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.

To read more about employment discrimination protections under federal law, please visit: https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to recruitment@presidio.com for assistance.

Presidio, Inc. is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings.  State Employment Services; please provide priority referrals to recruitment@presidio.com 

RECRUITMENT AGENCIES PLEASE NOTE: Presidio has a strict PSL in place and will only accept applications from agencies/business partners that have been invited to work on this role through the Presidio portal.  Candidate Resumes/CV's not submitted through the Presidio portal or submitted directly to Hiring Managers will be considered unsolicited and will be treated as gifts and no fee will be payable. Thank you for your cooperation.

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