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Delivery Center Engineer in Lewisville, TX at Presidio, Inc.

Date Posted: 7/9/2018

Job Snapshot

Job Description

At Presidio, we think, architect, implement and support the practical reality of IT every day. We bring together the best minds in the industry to deliver IT excellence and support the answers to our clients’ IT challenges. As one of the largest IT-as-a-Service solution providers in the U.S., we combine experience and stability with regional expertise and the unique ability to cover local and global business needs. For more information about Presidio visit our website at

We are seeking a full time Delivery Center Network Engineer

Key Responsibilities: 

  • You will serve as an escalation point for Tier 1 on support requests for products supported in our network product catalog.
  • Provide ongoing Tier 2 support of production environments that include Cisco, Palo Alto, F5, Juniper, and Aruba products
  • Carry out testing of new features and functionality as required and to help develop plans to implement and verify that they are operating correctly in a live network
  • Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network (if available) and then live network as implementation plans dictate.
  • Troubleshoot equipment, configuration and network problems and to open and track vendor support cases through to problem resolution on production issues.
  • Support ongoing efforts in defining best practices and policies and submit these practices and policies to our Knowledge Base
  • You will participate in an on-call rotation and may be called upon to work off-hours to support customer escalations.
  • You will be expected to develop additional skills in other products as business needs dictate
Required Skills:
  • We seek a Bachelor’s degree or equivalent experience and/or military experience
  • We seek Cisco Certifications (CCNP)
  • You will demonstrate strong interpersonal skills and expert level relationship management abilities, ability to work well with many levels of client engineering and management.
  • The ability to function in a team environment and recognize and take on tasks with self-direction
  • The ability to communicate well within the team articulating both client facing and internal operational problems before they become issues being proactive where possible.
  • Passion to continue learning and expanding your knowledge.
  • Ability to manage multiple projects and work calmly under pressure

Desired Skills:

  • Palo Alto PCNSE
  • ITIL Foundation Certification
  • Juniper Certification (JNCIP/JNCIP-SEC)
  • Aruba ACCP and/or ACMP
  • Unix/Linux system engineering skills
  • Knowledge of one of Python/Perl/Bash/PHP
  • Experience with Ansible/Puppet/REST

Required Experience:

  • Candidates for this role MUST have a minimum 3 years’ experience providing implementation and technical support of networking products in LAN, WAN, or Internet services environments.
  • Detailed technical experience in the installation and operation of IP Routers, Switches and Firewalls. This includes hands-on operation of management tools and network analyzers.
  • Detailed understanding of the protocols surrounding IP networks. These skills should generally include: a. TCP/IP fundamentals, b. IP subnetting and supernetting and hierarchical routing principles, c. Routing protocol operation (OSPF and BGP), d. Routing policies at BGP peering points, e. VPNs and the associated tunneling technologies (L2TP, MPLS, etc.) f. Multicast. Switching, spanning tree, MC-LAG and other switching technology as required, Firewalls and associated technologies as required  




Presidio, Inc. is an Equal Opportunity/Affirmative Action Employer/ VEVRAA Federal Contractor.  All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.

To read more about employment discrimination protections under federal law, please visit:

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to for assistance.

Presidio, Inc. is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings.  State Employment Services; please provide priority referrals to 

RECRUITMENT AGENCIES PLEASE NOTE: Presidio has a strict PSL in place and will only accept applications from agencies/business partners that have been invited to work on this role through the Presidio portal.  Candidate Resumes/CV's not submitted through the Presidio portal or submitted directly to Hiring Managers will be considered unsolicited and will be treated as gifts and no fee will be payable. Thank you for your cooperation.