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Data Center Practice Manager (Carmel, IN) in Carmel, IN at Presidio, Inc.

Date Posted: 2/4/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Carmel, IN
  • Job Type:
    Management
  • Experience:
    At least 5 year(s)
  • Date Posted:
    2/4/2018

Job Description


At Presidio, we think, architect, implement and support the practical reality of IT every day.  We bring together the best minds in the industry to deliver IT excellence and support the answers to our clients’ IT challenges.  As one of the largest IT-as-a-Service solution providers in the U.S., we combine experience and stability with regional expertise and the unique ability to cover local and global business needs. For more information about Presidio visit our website at www.presidio.com.
The role of a Practice Manager – Data Center is to provide oversight of project delivery resources within their specific discipline, establish and maintain vendor partner relationships with local vendor partner engineering and sales teams, act as subject matter experts in sales situations and drive overall delivery engineering quality and development within the relevant portfolios.
 
Key Responsibilities:
 
  • Work with the Director of Professional Services to review operational metrics related to data center technologies.
  • Working with Director of Professional Services help develop product portfolio that aligns with both territory and company goals.
  • Work with scheduling team to ensure proper resource alignment with projects and shadowing / mentoring is leveraged with junior level resources where applicable.
  • Serve as escalation point for team project delivery issues as needed and customer satisfaction issues.
  • Individual delivery responsibilities are to include support of high / low level design planning to ensure team’s delivery of implementation services, strategic project implementations. Typical delivery responsibilities would be limited to design and planning and implementation of strategic customers
  • Continually pursue knowledge on latest trends, product releases and vendor offerings and develop and execute training plans to enable team become proficient in the same areas and technologies.
  • Work with Director of Professional Services to help develop individual training plans for technical enablement of team.
  • Perform SOW reviews to ensure pricing approaches and hours are inline with real effort while validating grammatical and spelling issues within all documents.
  • Act as SME with local sales and sales engineering team on strategic opportunities to ensure creative pricing approaches are used where possible by leveraging lower cost resources where applicable to remain competitive.
  • Recruit new hire candidates and work with management on candidate screening and interviews.
  • Develop relationships / work with sales team with key customers, partners, and vendors and ensures customer satisfaction targets are achieved and maintained.
  • Sponsor team building events with local vendor partner engineering teams
Required Skills
  • 5+ years of experience with data center technologies such as EMC, NetApp, VMware, Hitachi, etc.
  • 2+ years of management/leadership experience preferred
  • Bachelors Degree or equivalent experience and/or military experience
  • EMC, NetApp, VMware certifications preferred
  • CCNP or CCIE preferred
  • Excellent communication skills.
  • Knowledge of administration and management principles, specifically in; strategic planning, resource allocation, leadership technique, and coordination of people and resources.
  • Knowledge of human resource principles and procedures to include; personnel recruitment, selection, training, and development.
  • Strong customer service skills and service orientation focus.
  • Effective active learning and listening skills.
  • Effective people management and instructing skills to include; motivating, developing, directing, and identifying the best people for the job.
  • Strong critical thinking, appropriate judgment, and logical decision-making skills.
  • Strong monitoring and time management skills to assess performance, take corrective action, and manage one’s own time.
RECRUITMENT AGENCIES PLEASE NOTE, we have a strict PSL in place and we will only accept applications from agencies/business partners that have been invited to work on this role through the Presidio portal. 
Candidate Resumes/CV's not submitted through our portal or submitted directly through to managers or HR will be considered unsolicited and will be treated as gifts and no fee will be payable. 
We thank you for your cooperation in this matter. 
Presidio Networked Solutions LLC is an Equal Opportunity/Affirmative Action Employer/ VEVRAA Federal Contractor.  All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.
To read more about employment discrimination protections under federal law, please visit: https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to recruitment@presidio.com or call 212.652.5700 for assistance.
Presidio Networked Solutions is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings.  State Employment Services, please provide priority referrals to recruitment@presidio.com or call 212.652.5700.

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