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Contract Renewal Specialist (Caledonia, MI) in Caledonia, MI at Presidio, Inc.

Date Posted: 2/17/2018

Job Snapshot

  • Employee Type:
  • Location:
    Caledonia, MI
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

At Presidio, we think, architect, implement and support the practical reality of IT every day.  We bring together the best minds in the industry to deliver IT excellence and support the answers to our clients’ IT challenges.  As one of the largest IT-as-a-Service solution providers in the U.S., we combine experience and stability with regional expertise and the unique ability to cover local and global business needs. For more information about Presidio visit our website at
As a member of the maintenance team, you will be expected to understand and explain in great detail the specific maintenance programs available to our customers. This will include an in-depth knowledge of past, current and future program offerings, administration of open and renewing deal registrations, as well as an interest in sharing information with the Presidio team and customers. The team member in this role must have a strong desire for organization of information pertaining to the sustainability and growth of the program.
Performance is measured by attach and renewal rate represented by a percentage per quarter. These measurements are reported and reviewed on a monthly basis to optimize our value to the customer and ensure top status in the market and exceptional status with vendors.
Presidio is a leading IT solutions provider assisting clients in harnessing technology innovation and simplifying IT complexity to digitally transform their businesses and drive return on IT investment. Our Digital Infrastructure, Cloud and Security solutions enable our almost 7,000 middle market, enterprise and government clients to take advantage of new digital revenue streams, omnichannel customer experience models, and the rich data insights generated by those interactions.
Our mission is to enable our clients to capture economic value from the digital transformation of their businesses by developing, implementing and managing world class, cloud ready, secure and agile IT Infrastructure solutions. We deliver this technology expertise through a full life cycle model of professional, managed, and support services including strategy, consulting, implementation and design.
By investing in the future of IT solutions we stay at the forefront of technology trends. And to ensure our clients have access to a wide range of technologies and best-of-breed solutions, we partner with over 500 OEMs including market leaders and emerging providers to bring our clients integrated, multi technology solutions.
We serve as an extension of our clients’ IT teams, providing deep expertise and letting them focus on their core business. Through 60+ US offices and 2,800 professionals, including 1,600 technical engineers, we are trusted advisors to our clients on a local level while also bringing our national scale and expertise to bear. We have $2.7 billion in annual revenue and are owned by funds affiliated with Apollo Global Management, LLC (NYSE:APO).
Key Responsibilities:
  • RFP Responses
    • Co-Author request for price responses
    • Contribute data, material and experience to RFP engagements
    • Collaborate with Vendor SAM for discount and incentives
    • Champion and communicate Presidio branded maintenance offerings
  • Inside Sales Assistance
    • Suggest and recommend licensing and maintenance coverage plan
    • Knowledge of devices and key components for customer infrastructure
    • Provide and explain scenario’s that best advise customer in maintenance purchase
    • Coverage correction to recognize missing or non-coverable items such as EOS/EOL.
  • Process orders
    • Create comprehensive quote
    • Submit and manage LOA forms
    • Provide customer reports to Account Manager
    • Review maintenance renewal orders
      • Validate serial numbers
      • Validate coverage
      • Adjust for changes
  • Collaboration
    • Participate in customer facing meetings to explain and educate maintenance program for Vendor and Presidio covered items.
    • Understand existing deals and plans available for commercial, education, and health care customers.
    • Participate in internal meetings to maintain focus on customer needs and continuous value add for our maintenance program.
Required Skills
  • Ability to demonstrate attention to detail
  • Demonstrate excellent organizational skills
  • Demonstrate written and oral communication skills
  • Ability to prioritize and multitask
  • Self-motivated and desire to succeed
  • Strong Microsoft Excel skills
Required Experience
  • Bachelor’s degree preferred,or equivalent experience and/or military experience
  • Previous experience in similar role such as License Manager, Inside Sales, Solution Specialist or Account Management.
  • Experience with Cisco reporting tool strongly desired (CCWR, CSSC)
RECRUITMENT AGENCIES PLEASE NOTE, we have a strict PSL in place and we will only accept applications from agencies/business partners that have been invited to work on this role through the Presidio portal. 
Candidate Resumes/CV's not submitted through our portal or submitted directly through to managers or HR will be considered unsolicited and will be treated as gifts and no fee will be payable. 
We thank you for your cooperation in this matter. 
Presidio Networked Solutions LLC is an Equal Opportunity/Affirmative Action Employer/ VEVRAA Federal Contractor.  All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.
To read more about employment discrimination protections under federal law, please visit:
If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to or call 212.652.5700 for assistance.
Presidio Networked Solutions is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings.  State Employment Services, please provide priority referrals to or call 212.652.5700.