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Contact Center Delivery Center Engineer (Lewisville , TX) in Lewisville, TX at Presidio, Inc.

Date Posted: 2/9/2018

Job Snapshot

Job Description

At Presidio, we think, architect, implement and support the practical reality of IT every day.  We bring together the best minds in the industry to deliver IT excellence and support the answers to our clients’ IT challenges.  As one of the largest IT-as-a-Service solution providers in the U.S., we combine experience and stability with regional expertise and the unique ability to cover local and global business needs. For more information about Presidio visit our website at www.presidio.com.
The Contact Center Delivery Center Engineer is a position that supports the Contact Center customers. The primary activities include troubleshooting, moves, adds, changes, scripting, patching, and customer technical support.  This is an opportunity to work remote with no travel.   Would prefer this individual work a Monday-Friday, 2nd shift. (12PM-9PM EST)
 
Key Responsibilities:
 
  • Perform minor SR upgrades of Contact Center solutions.
  • Perform minor script alterations on call routing and prompting.
  • Adhere to best practices defined by Cisco and Presidio.
  • Troubleshoot and make administrative changes to customers’ contact center environments as required
  • Keep up-to-date on newly released versions of Cisco and 3rd party contact center products
  • Keep up-to-date on relevant competitive solutions, products and services
  • Maintain current certifications and obtain new contact center certifications as they become available
Required Skills
          • Bachelor’s degree or equivalent experience and/or military experience
          • Typically requires BS/BA (EE/CS) or equivalent
          • 2 years of contact center experience
          • Knowledge and demonstrated operating experience in the following areas of specialization:
            • Cisco ICM/UCCE
            • Cisco CVP
            • Cisco IPIVR
            • Cisco Callmanager
            • Cisco UCCX
            • eGain EIM/WIM
            • VXML Gateway configuration
            • H323/SIP
          • Strong written and verbal communication, listening, and strong presentation skills
          • Strong problem solving skills: ability to assess a problem and determine an effective course of action.
          • Experience with project management and resource tracking techniques
          • Knowledge of software and/or hardware, testing and implementation
          • Ability to work effectively and add value as a team member
          • Demonstrate technical knowledge and consultative skills
          • Ability to perform tasks with minor supervision
          • Demonstrate ability to implement, drive and track projects
          • Ability to apply solutions, technology and products to a business opportunity
RECRUITMENT AGENCIES PLEASE NOTE, we have a strict PSL in place and we will only accept applications from agencies/business partners that have been invited to work on this role through the Presidio portal. 
Candidate Resumes/CV's not submitted through our portal or submitted directly through to managers or HR will be considered unsolicited and will be treated as gifts and no fee will be payable. 
We thank you for your cooperation in this matter. 
Presidio Networked Solutions LLC is an Equal Opportunity/Affirmative Action Employer/ VEVRAA Federal Contractor.  All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.
To read more about employment discrimination protections under federal law, please visit: https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to recruitment@presidio.com or call 212.652.5700 for assistance.
Presidio Networked Solutions is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings.  State Employment Services, please provide priority referrals to recruitment@presidio.com or call 212.652.5700.