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Collaboration Engineer-Cisco, MI-Wixon in Wixom, MI at Presidio, Inc.

Date Posted: 11/18/2018

Job Snapshot

  • Employee Type:
  • Location:
    Wixom, MI
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:

Job Description

Presidio is a leading North American IT solutions provider focused on Digital Infrastructure, Cloud and Security solutions to create agile, secure infrastructure platforms for middle-market customers. We deliver this technology expertise through a full life cycle model of professional, managed, and support services including strategy, consulting, implementation and design. By taking the time to deeply understand how our clients define success, we help them harness technology advances, simplify IT complexity and optimize their environments today while enabling future applications, user experiences, and revenue models. As of June 30, 2018, we serve approximately 8,000 middle-market, large, and government organizations across a diverse range of industries. Approximately 2,900 Presidio professionals, including more than 1,600 technical engineers, are based in 60+ offices across the United States in a unique, local delivery model combined with the national scale of a $2.8 billion dollar industry leader. We are passionate about driving results for our clients and delivering the highest quality of service in the industry. Presidio is majority owned by affiliates of investment funds managed by affiliates of Apollo Global Management, LLC (NYSE:APO).

As a Collaboration Engineer, your primary responsibility is to provide design, consulting and implementation and support services to the company’s customers. In this role the majority of your time will be in a billing capacity but some pre-sales engineering will be expected. This position will partner with members of the designated consulting and engineering teams as well as operate with a high degree of independence.

Responsibilities include:

  • Completes and performs project designs, implementations, configurations, and upgrades of Cisco Unified Communications (Video, VoIP and data networks). This includes troubleshooting for all customer environments.
  • Assist clients in the daily maintenance of video/audio, voice and data network infrastructure including LAN/WAN, and VoIP.
  • Demonstrate expert level knowledge of network topologies and conditions; ensure changes to network topologies are made with minimal down-time.
  • Manage video/audio, data/voice networking relationships and work with vendors to escalate issues when appropriate.
  • Review network utilization statistics to verify that circuits are properly sized; take proactive approaches in provisioning bandwidth to meet needs or determine more analysis is required to determine types of bandwidth usage
  • Be a customer technical liaison for Presidio’s technical support and development teams.
  • Provide technical guidance and support to other Engineers as needed.
  • Provides peer reviews of implementations, configurations, and documentation for team members
  • Assists and mentors other team members with deployment or best practices.

Required Experience:

  • A minimum of two years of experience in Cisco Unified Communications 
  • Two years consulting experience with Cisco Unified Communications is highly desired.
  • CCNP-Voice or equivalent knowledge is preferred (CCIE-Collaboration highly desired).
  • Must have “hands-on” technical expertise.
  • Excellent communication and documentation skills.
  • Although the role is for Unified Communication Engineer, a strong background in Cisco Route/Switch/Wireless is a definite plus.




Presidio, Inc. is an Equal Opportunity/Affirmative Action Employer/ VEVRAA Federal Contractor.  All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.

To read more about employment discrimination protections under federal law, please visit:

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to for assistance.

Presidio, Inc. is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings.  State Employment Services; please provide priority referrals to

RECRUITMENT AGENCIES PLEASE NOTE: Presidio has a strict PSL in place and will only accept applications from agencies/business partners that have been invited to work on this role through the Presidio portal.  Candidate Resumes/CV's not submitted through the Presidio portal or submitted directly to Hiring Managers will be considered unsolicited and will be treated as gifts and no fee will be payable. Thank you for your cooperation.


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