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Collaboration Engineer-Cisco, AR-Little Rock in Little Rock, AR at Presidio, Inc.

Date Posted: 12/9/2018

Job Snapshot

Job Description

Presidio is a leading North American IT solutions provider focused on Digital Infrastructure, Cloud and Security solutions to create agile, secure infrastructure platforms for middle-market customers. We deliver this technology expertise through a full life cycle model of professional, managed, and support services including strategy, consulting, implementation and design. By taking the time to deeply understand how our clients define success, we help them harness technology advances, simplify IT complexity and optimize their environments today while enabling future applications, user experiences, and revenue models. As of June 30, 2018, we serve approximately 8,000 middle-market, large, and government organizations across a diverse range of industries. Approximately 2,900 Presidio professionals, including more than 1,600 technical engineers, are based in 60+ offices across the United States in a unique, local delivery model combined with the national scale of a $2.8 billion dollar industry leader. We are passionate about driving results for our clients and delivering the highest quality of service in the industry. Presidio is majority owned by affiliates of investment funds managed by affiliates of Apollo Global Management, LLC (NYSE:APO).

Presidio is looking to add to our growing team, a Cisco Unified Collaboration Engineer to be responsible for providing technical guidance to our customers during planning and design and to deliver Cisco Unified Collaboration solutions. This is a full time permanent position supporting our clients in the Little Rock, AK area.  (Up to 25% travel)

Key Responsibilities:

  • 10 – 30 % of role will be focused on Cisco Unified Collaboration Design
  • 70 – 90% of role will be focused on engineering UC solutions for client environments
  • Delivering projects through Statements of Work transactions on time and under budget
  • Work with clients to structure project success to align with business goals:
    • Lead discovery meetings and participate in detailed design whiteboard sessions.
    • Defines design requirements and articulates the designed solution to the client
    • Validates architecture
  • Maximize customer loyalty through highly effective communication, precise work, exacting deliverable standards, and exceeding expectations during every phase of engagement.
  • Work parallel with Project Leaders, Coordinators, and Management in developing and delivering project documentation and UC training as per the defined project deliverables.
Required Skills:
  • Bachelor’s Degree or equivalent experience and/or military experience
  • CCNP Collaboration/CCNP Voice preferred
  • 2+ years experience with Cisco UC/Collaboration solutions
  • Progressive work experience with Cisco Unified Communications product suite including, but not limited to: Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Center Express, Unified Instant Message & Presence.
  • Must be able to work well with other team members in a collaborative fashion, fostering learning and knowledge sharing to complete customer projects and equally be able to work solo with limited supervision and project oversight
  • Must have “hands-on” technical expertise
  • Excellent communication and documentation skills
  • Excellent customer facing skills
  • Ability to travel up to 25%

Desirable (but not mandatory):

  • Specific subject matter expert level (SME) experience within some (but not necessarily all) of the UC technologies such as:
    • ‘Pervasive’ and ‘Immersive’ Video, Digital Signage, Private Collaboration Portals, VMware, Hosted Collaboration Suite (HCS), Meeting Place/WebEx, Cisco Unified Contact Center (UCC) Express, 3rd Party CTI and JTAPI integrations, UC Middleware, SIP Trunking, Scripting/BOT creation, Smartboards, Spark and Voice Provisioning Tools

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Presidio, Inc. is an Equal Opportunity/Affirmative Action Employer/ VEVRAA Federal Contractor.  All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.

To read more about employment discrimination protections under federal law, please visit: https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to recruitment@presidio.com for assistance.

Presidio, Inc. is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings.  State Employment Services; please provide priority referrals to recruitment@presidio.com 

RECRUITMENT AGENCIES PLEASE NOTE: Presidio has a strict PSL in place and will only accept applications from agencies/business partners that have been invited to work on this role through the Presidio portal.  Candidate Resumes/CV's not submitted through the Presidio portal or submitted directly to Hiring Managers will be considered unsolicited and will be treated as gifts and no fee will be payable. Thank you for your cooperation.

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