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Collaboration Architect- UCCX (Contact Center Express)- Wash, DC in Reston, VA at Presidio, Inc.

Date Posted: 4/8/2019

Job Snapshot

Job Description

Presidio is a leading North American IT solutions provider focused on Digital Infrastructure, Cloud and Security solutions to create agile, secure infrastructure platforms for middle-market customers. We deliver this technology expertise through a full life cycle model of professional, managed, and support services including strategy, consulting, implementation and design. By taking the time to deeply understand how our clients define success, we help them harness technology advances, simplify IT complexity and optimize their environments today while enabling future applications, user experiences, and revenue models. As of June 30, 2018, we serve approximately 8,000 middle-market, large, and government organizations across a diverse range of industries. Approximately 2,900 Presidio professionals, including more than 1,600 technical engineers, are based in 60+ offices across the United States in a unique, local delivery model combined with the national scale of a $2.8 billion dollar industry leader. We are passionate about driving results for our clients and delivering the highest quality of service in the industry. Presidio is majority owned by affiliates of investment funds managed by affiliates of Apollo Global Management, LLC (NYSE:APO).

The key objectives of the Collaboration Architect (CA) are to understand and implement the technical requirements of Collaboration projects, which include VoIP, Video, Presence, Customer Contact and Collaborative Applications and team management. The CA is to work with the Collaboration Managing Consultants (CMC) to manage project processes, lifecycle and documentation. They need to strive toward the precise development and execution of the process and documentation and to participate in the improvement thereof. The CA is also responsible for mentoring Senior Collaboration Engineers on their team.

PRINCIPAL DUTIES AND RESPONSIBILITIES

  • Obtain and retain manufacturer certifications based on organizational and personal objectives.

  • Technical architecture on behalf of Presidio around Collaboration practice technologies utilizing related manufacturers products. Refining deployment architectures presented by the Solutions Architecture Group.

  • Stay current with technology trends, customer needs, and market demand to recommend, modify and implement appropriate solution architectures to align with customer requirements.

  • Understand the following based on specialty; routing, switching, site surveys, video endpoints, video infrastructure, QOS, Core Unified Communications, Enterprise Content Management, Presence and / or Customer contact applications

  • Lead and promote a well organized team environment based on the following values:
    • Ownership
    • Business Comprehension (Professionalism and Certifications) 
    • Dependability

  • Ability to assess the customer environment (technical and political) and escalate if required.

  • Participate in the creation, modification and continual improvement of the both the professional services project documentation and the project implementation processes

  • Implement the project processes and documentation and mentor the Senior Collaboration Engineers in their responsibility to take ownership of the BPA (Business Process Analysis) cycle and the project implementation lifecycle

  • Ability to troubleshoot integrated technology issues and maintain an accurate issues list.

  • Serve the Customer to Presidio’s standards

  • Other duties as assigned.

Minimum Qualifications:

Education and Experience:

  • 4 year degree or equivalent work experience
  • 5-10+ years of relevant job experience
  • Industry certifications
    • CCIE and/or CCDE (voice preferred)

            or

  • Three or more of the following
    • CCNP Voice
    • CCDP
    • MCSE
    • CISSP
    • InfoComm CTS-D or Crestron Master
    • TDM/ PBX vendor certifications
  • Expert experience with Cisco Contact Center Express product version 11.X
  • Expert experience with telephony consolidation and centralization
  • Expert experience in one or more of the following: call center technology, optimizing networks, PBX (Private Branch Exchange) Systems, ACD (Automatic Call Distributor) systems
  • Expert experience in SIP technology
  • Must be highly knowledgeable in IP Networking, enterprise voice solutions, VoIP technology, IPSec, TDM Voice, VoIP CPE, soft Switches, Session Border Controllers, Routers, and Firewalls
  • Expert understanding of SIP, H.323, and Legacy telephony infrastructure
  • Expert understand performance testing methodologies and evaluation techniques
  • Must be clearable to work in the US Government or pass a financial background check (when applicable)
  • Excellent communications and documentation skills
  • Must be able to use, Word, Excel, Visio and Project at a minimum

Presidio, Inc. is an Equal Opportunity/Affirmative Action Employer/ VEVRAA Federal Contractor.  All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.

To read more about employment discrimination protections under federal law, please visit: https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to recruitment@presidio.com for assistance.

Presidio, Inc. is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings.  State Employment Services; please provide priority referrals to recruitment@presidio.com

RECRUITMENT AGENCIES PLEASE NOTE: Presidio has a strict PSL in place and will only accept applications from agencies/business partners that have been invited to work on this role through the Presidio portal.  Candidate Resumes/CV's not submitted through the Presidio portal or submitted directly to Hiring Managers will be considered unsolicited and will be treated as gifts and no fee will be payable. Thank you for your cooperation.