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Senior Systems Engineer-Collaboration, Cisco-IN, Carmel in Carmel, IN at Presidio, Inc.

Date Posted: 1/18/2019

Job Snapshot

Job Description

Presidio is a leading North American IT solutions provider focused on Digital Infrastructure, Cloud and Security solutions to create agile, secure infrastructure platforms for middle-market customers. We deliver this technology expertise through a full life cycle model of professional, managed, and support services including strategy, consulting, implementation and design. By taking the time to deeply understand how our clients define success, we help them harness technology advances, simplify IT complexity and optimize their environments today while enabling future applications, user experiences, and revenue models. As of June 30, 2018, we serve approximately 8,000 middle-market, large, and government organizations across a diverse range of industries. Approximately 2,900 Presidio professionals, including more than 1,600 technical engineers, are based in 60+ offices across the United States in a unique, local delivery model combined with the national scale of a $2.8 billion dollar industry leader. We are passionate about driving results for our clients and delivering the highest quality of service in the industry. Presidio is majority owned by affiliates of investment funds managed by affiliates of Apollo Global Management, LLC (NYSE:APO).

Key Responsibilities:

  • Install and configure Cisco Unified Communications products including Unified Communications Manager, Unity , Presence and Call Center Express
  • Install and configure voice gateways as part of the IP telephony system
  • Install and configure LAN switches, and basic networking components
  • Establish QOS (Quality of Service) policies
  • Troubleshoot integrated technology issues and maintain an accurate issues list.
  • Provide systems administration training to clients
  • Learn to understand the customer environment (technical and political) and when to escalation to the Senior Collaboration Engineer or Manager if appropriate.
  • Work with Presidio Account Managers to identify new opportunities within your projects
  • Participate in the modification and continual improvement of the both the professional services project documentation and the project implementation processes
  • Assist support technicians in troubleshooting client installation
  • Other duties as assigned.


Required Skills:

  • CCNP Voice/Collaboration or equivalent experience. (CCIE Voice/Collaboration would be preferred)
  • Bachelors degree and/or equivalent work/military experience (5+ years). 
  • This position requires Mid/Senior level experience with implementation, configuration, and troubleshooting in the following applications:  Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco IM and Presence (Jabber), Unified Contact Center Express (UCCX), Cisco Emergency Responder (CER)
  • Any other associated UC/Collaboration applications, basic understanding of Expressway/Collaboration Edge
  • Strong understanding of TCP/IP and ability to install and troubleshoot LANs and WANs
  • Experience designing collaboration solutions given client requirements and goals
  • Ability to manage and coordinate multiple projects
  • Excellent communications and documentation skills
  • Ability to travel as needed
  • Self-motivated

#LI-JM1 

Presidio, Inc. is an Equal Opportunity/Affirmative Action Employer/ VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.

To read more about employment discrimination protections under federal law, please visit: https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to recruitment@presidio.com for assistance.

Presidio, Inc. is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services; please provide priority referrals to recruitment@presidio.com

RECRUITMENT AGENCIES PLEASE NOTE: Presidio has a strict PSL in place and will only accept applications from agencies/business partners that have been invited to work on this role through the Presidio portal. Candidate Resumes/CV's not submitted through the Presidio portal or submitted directly to Hiring Managers will be considered unsolicited and will be treated as gifts and no fee will be payable. Thank you for your cooperation.



Presidio, Inc. is an Equal Opportunity/Affirmative Action Employer/ VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.

To read more about employment discrimination protections under federal law, please visit: https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to recruitment@presidio.com for assistance.

Presidio, Inc. is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services; please provide priority referrals to recruitment@presidio.com

RECRUITMENT AGENCIES PLEASE NOTE: Presidio has a strict PSL in place and will only accept applications from agencies/business partners that have been invited to work on this role through the Presidio portal. Candidate Resumes/CV's not submitted through the Presidio portal or submitted directly to Hiring Managers will be considered unsolicited and will be treated as gifts and no fee will be payable. Thank you for your cooperation.